Refund Policy
Refund Policy
Effective Date: April 2, 2026
This Refund Policy explains how refund requests for Hollow Metric purchases are handled through Paddle.
1. Refund Window
Refund requests can be submitted within 7 days of purchase.
2. Merchant of Record
Paddle is the merchant of record for purchases made through Hollow Metric.
3. How to Request a Refund
To request a refund, use:
- the Paddle receipt or support link in your purchase confirmation email
- or Paddle buyer support
4. Processing
Approved refunds are handled by Paddle in accordance with Paddle's refund process and applicable law.
5. Contact
For refund questions, contact:
For refund requests, use the Paddle receipt or support link in your purchase confirmation email, or contact Paddle buyer support.
For product-related support questions, contact support@hollowmetric.com.