Privacy Policy
Privacy Policy
Effective Date: April 11, 2026
Hollow Metric ("we", "us", "our") operates Hollow Metric, a web-based software tool for game developers available at https://hollowmetric.com.
This Privacy Policy explains what information we collect, how we use it, and the choices you have.
1. Information We Collect
We may collect the following information:
Account Information
When you create an account, we may collect:
- your email address
- your password or authentication credentials
- your subscription or account status
Product Data
When you use Hollow Metric, we may collect and store:
- launch budget inputs
- pricing assumptions
- break-even calculations
- saved launch budget projects
- post-launch actuals and related performance inputs
- settings and preferences
Payment Information
Payments and subscription billing are handled by Paddle, our payment provider and merchant of record. We do not store your full payment card details ourselves.
Technical Information
We may collect limited technical information needed to operate, secure, and troubleshoot the service, such as:
- IP address
- browser type
- device information
- login and session activity
- cookies or similar technologies used to keep you signed in and operate the service
2. How We Use Information
We use your information to:
- provide and operate Hollow Metric
- create and manage your account
- process subscriptions and billing
- save your budgets, projects, and settings
- provide support
- improve product functionality, stability, and security
- detect fraud, abuse, or unauthorized access
- comply with legal obligations
3. Payments
Payments for Hollow Metric are processed by Paddle. Paddle may collect and process billing and payment data in accordance with its own privacy practices and legal obligations.
4. Cookies and Similar Technologies
We use cookies and similar technologies to:
- keep you signed in
- maintain secure sessions
- remember preferences
- support core site functionality
Some cookies and similar technologies are essential to provide the service you request, such as login, session, and security-related cookies.
5. How We Share Information
We do not sell your personal information.
We may share limited information with:
- service providers that help us operate the product
- payment providers such as Paddle
- hosting, infrastructure, authentication, or database providers
- legal authorities when required by law
- advisers or acquirers in connection with a merger, sale, or restructuring
6. Data Retention
We keep information for as long as reasonably necessary to provide the service, maintain security, comply with legal obligations, resolve disputes, and enforce our agreements.
If you delete your account, we may delete or anonymize your data, except where retention is required for legal, tax, fraud-prevention, or legitimate operational reasons.
7. Data Security
We take reasonable technical and organizational steps to protect information. However, no system can be guaranteed 100% secure.
8. Your Rights
Depending on where you live, you may have rights to:
- access your personal data
- correct inaccurate data
- request deletion
- object to certain processing
- request a copy of your data
To make a request, contact us at support@hollowmetric.com.
9. Children
Hollow Metric is not intended for children under 13, and we do not knowingly collect personal data from children.
10. International Use
If you use Hollow Metric from outside the country where our systems or providers operate, your information may be processed in other countries.
11. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we may update the effective date and, where appropriate, provide additional notice.
12. Contact
If you have questions about this Privacy Policy, contact:
Hollow Metric
support@hollowmetric.com